The OfficeRnD Team
Admin Portal Analytics Booking

Feature Friday - February 10: Check-In Reports, improved notifications, and bug fixes

AUTHOR: The OfficeRnD Team

The team is hard at work on the core items from our 2023 roadmap, but this week we have a few smaller updates and bug fixes launching.

We have introduced new Check-in reports in the Analytics section that provide you with a better overview of the members and visitors that check into your space on a daily basis. Additionally, the team has made improvements to booking notifications for those spaces requiring Check-ins for their meeting room bookings. Let's jump into the updates!

New Analytics Check-In Reports

We have added two new reports into Analytics that give operators a much better overview of who has been checking into their space. You can find the new Check-in reports in Analytics / Community.

Check-ins by Customer

The Check-ins by Customer report groups all check-ins for the selected timeframe by Customer. The key information displayed on the Summary tab shows who checked in on a daily basis along with the number of day passes that were consumed.

Clicking on any of the rows allows you to drill down into a specific customer and get a detailed list of each individual check-in for the selected time period.

Check-ins by Date Report

The Check-ins by Date report groups each individual check-in by Date, giving you a chronological view of who's entering your space, when, and if a day pass was used with their visit.

You can find the full support article covering the new Check-In reports in our help center here.

Booking Check-In Confirmation Email Improvements

The team has also made improvements to check-in notifications for operators that require members to check in at their booking. This meeting room setting can be turned on in Settings / Platform/ Calendar & Bookings / Booking Policies.

We have refreshed the "Cancel booking" & "Check-in" system messages of the Booking Confirmation email. You can see an example of the updated member notifications below!

If you have any questions about this change - don't hesitate to reach out to us at

Bugs: Fixes and Improvements

  • Fixed an issue on the Company/Members page where clicking on the tabs doesn't scroll you properly.

  • Improvements to Quickbooks charges with multiple integrations.

  • Brivo OnAir status sync improvements.

  • SaltoKS will now sync members with "/" in the name.

  • Improvements to Meeting Rooms filtering on mobile.

  • Fixed an issue where Floors were not synced to SaltoKS.

  • Fixed a Rooms and Reception app redirect to the login screen.

  • Check-in button on Rooms app shown without refreshing.

  • Fixed an issue where Rooms clock would freeze during internet outages.

  • Fixed an issue when teammates with access to multiple locations in admin sees the incorrect data in the MP widget.

  • Rolling memberships are created for renewed contracts.

  • Fixed an issue where rolling contracts did not respect date/time format.

  • Fix issues with credit notes for detached fees.

  • Improved tax allocations for when adding credit notes to held deposits.

  • Custom Roles now have permissions to delete invoice PDF's.

  • Fixed and issue where the invoice number resets when location code contained dashes.

  • Fixed an issue where opportunities sorting by creation date was reversed.

  • Fixed an issue with multi-select of a custom property not working in the Member Portal.

  • Addressed an issue where admins could not add attachments to a company.

  • Fixed an issue when filtering bookings by date, reference, and status nothing would be shown.

  • HubSpot sync no longer fails after activation.

  • Fixed issues where admins with custom roles were not redirected to admin portal correctly.

  • Fixed an error when trying to edit booking one-off fees.

  • Fixed an error when a credit note set its due amount to a negative value.

  • Added a warning that all resources will be deleted with floor deletion.

  • Fixed an issue where changing the selected company in the invoice dialog does not refresh due amount when member for personal invoice was already selected.

  • Fixed an issue where syncing payment gateway for one location removed payment details from non-home location in Stripe when multi-location billing is on.

  • Addressed an issue where merging a solo member to a company member breaks memberships.

  • Fixed an error related to discounted fee prices because of coin ratio rounding.

  • Fixed an issue where deleting an invoice did not delete the target allocation.

API Changes

  • You can now add a credit note for a not paid one-off fee through the API

  • You can now add two invoices for the same one-off fee through the API

  • Paper-cut - Fix routing to handle API request with slashes

  • Public APIs timeout when called with OAuth token for some orgs

  • Delete invoice/payment from API after deleting the membership which was invoiced resulting in 500 (reproduced only company membership assigned to member)

  • Credits and Day passes endpoints now work without team/member

As always, we’d love to hear your feedback!

Let us know what you think! Leave feedback to let us know how we can further improve your OfficeRnD experience.

Happy coworking and we hope you have an amazing weekend!

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