New in Flex: Processing Fees Per Location

We’ve released a powerful update that gives you full control over how processing fees are applied across your locations—making it easier to stay compliant, adapt to different business models, and fine-tune your billing strategy.

What’s new?

You can now define processing fee settings per location, giving you the flexibility to:

• Apply different percentage fees at each location.

• Turn off processing fees entirely at specific locations.

• Set custom fee rates by card type (Visa, Mastercard, American Express).

• Manage location-specific exceptions while keeping centralized billing logic intact.

• Turn off debit card fees if you're using Stripe.

This feature is designed to support both regulatory compliance and real-world operational needs.

Why it matters

With increasing complexity in surcharge regulations and growing demand for flexible billing, this update allows you to:

• Stay compliant: Align with state-level laws that restrict or prohibit surcharges (Connecticut, Massachusetts, Maine).

• Accommodate exceptions: Waive fees for nonprofit or franchise locations without affecting your global setup.

• Run smarter experiments: A/B test fee models across different groups of locations to measure customer response or pushback.

Real-world scenarios

• Apply standard fees in allowed states like Texas or Florida, while disabling them where legally required.

• Keep your nonprofit site fee-free while still applying fees at corporate-run spaces.

• Compare conversion rates with and without fees to guide pricing decisions.

How to get started

1. Go to Settings > Billing > Billing Rules in the Flex Admin Portal.

2. Open the Fees tab, and in the Processing Fees section, click Add Location.

3. Use the Location Overrides section to apply unique fee settings per site.

4. Configure by card type or turn off fees entirely where needed.

Need help?

Learn how to configure processing fees by location →